Shipping and Delivery Policy

At senspacelondon.com, we are committed to delivering your purchases to you efficiently and securely. Our shipping and delivery policy outlines the terms and conditions for shipping orders from our online store. Please review the following details carefully:

1. Free Shipping

• Free Shipping Threshold: We offer free standard shipping on all orders over £400. This offer applies automatically at checkout when your order meets the minimum purchase amount.
• Standard Shipping Costs: For orders below £400, standard shipping rates will be calculated based on your location and the weight of your order, and will be displayed during the checkout process.

2. Shipping Times

• Processing Time: Orders are processed within 1-2 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.
• Estimated Delivery Time: Delivery typically takes between 7-10 days from the date of dispatch. Delivery times may vary depending on your location, customs clearance, and other factors beyond our control.
• Express Shipping: We offer express shipping options at an additional cost, which will be calculated at checkout based on your location. Express shipping typically delivers within 3-5 business days after dispatch.
• Custom Products: For custom or personalized products, please allow 2-3 weeks for production time before the item is dispatched. Shipping time will be in addition to the production period.

3. Shipping Destinations

• We currently ship to most international destinations. If your country is not listed at checkout, please contact our customer service team at senspacelondon@gmail.com to inquire about shipping availability.

4. Tracking Your Order

• Once your order has been dispatched, you will receive a shipping confirmation email containing the tracking number and a link to track your order online. Please allow up to 48 hours for tracking information to be updated by the carrier.

5. Duties, Taxes, and Import Fees

• International Orders: All international shipments may be subject to customs duties, taxes, and fees, which are determined by the destination country. These charges are the customer’s responsibility and are not included in the shipping costs at checkout. We recommend contacting your local customs office for more information about potential charges.
• VAT and GST: For orders shipped outside the UK, any applicable VAT, GST, or similar taxes will be calculated and included during checkout where applicable.

6. Delivery Issues

• Address Accuracy: Please ensure that your shipping address is accurate and complete, as we cannot be held responsible for delays or failed deliveries due to incorrect or incomplete addresses.
• Lost or Damaged Items: In the event that your order is lost or damaged during transit, please contact us immediately at senspacelondon@gmail.com, so we can assist you in resolving the issue.
• Delayed Delivery: If your order has not arrived within the estimated delivery time, please allow an additional 5 business days before contacting us. Occasionally, unforeseen circumstances such as customs delays may affect delivery times.

7. Delivery Restrictions

• Jewelry and High-Value Items: For security reasons, all jewelry and high-value items will require a signature upon delivery. If you are not available at the time of delivery, the courier may leave a card with instructions on how to collect your package or reschedule delivery.
• PO Boxes and APO/FPO Addresses: We currently do not ship to PO Boxes, APO, or FPO addresses. Please provide a physical address for all deliveries.

8. Changes to This Policy
We reserve the right to update this policy at any time. Any changes will be posted on this page, and it is your responsibility to review it regularly for updates.